Casino Management Jobs
Read what you can do in casino management with a hospitality degree.
Professionals in casino management jobs spend their time ensuring that casinos turn a profit.
Casino managers set the policies and direct the operations associated with running a casino. This takes financial capabilities, exceptional communication skills and patience. They supervise employees, working to retain the best while enduring high turnover rates. They monitor finances to make certain the casino makes money, handle customer complaints, and ensure that workers and gamblers abide by the rules of each game.
In the midst of their fast-paced environment, casino managers must maintain a calm demeanor at all times. Their ultimate goal? Making sure that each customer has the most enjoyable experience possible while a guest in their casino.
Casino Gaming Career Paths
Prospective casino managers with a hospitality degree can enter the gaming industry as casino management trainees in such specific area of the business as:
- Food and beverage services
- Employee relations
- Customer service
Those with the best customer service and financial skills can eventually reach a general manager position—a top level among casino jobs—where responsibilities include managing all staff and operations in a casino and the hotel or restaurants associated with it.
Qualifying for Casino Management Jobs
For those without experience in the gaming industry, holding a degree in hospitality management will boost career opportunities. Specialized training in a hospitality arena, such as hotel or restaurant management, along with business training, definitely put the odds in your favor. Advancing to a position as a general manager in a casino typically requires a bachelor's degree, and some general managers have earned an MBA as a means of enhancing their credentials.
Perks of the Job
According to the U.S. Bureau of Labor Statistics' 2021 Occupational Employment Statistics, the median national annual salary for gambling managers is $76,910. Actual salaries may vary greatly based on specialization within the field, location, years of experience and a variety of other factors. National long-term projections of employment growth may not reflect local and/or short-term economic or job conditions, and do not guarantee actual job growth.
Challenges of the Work
With casinos operating 24 hours a day, seven days a week, managers can expect to work long hours that include nights, weekends and holidays. Managing the finances and large sums of cash that flow through a casino can result in high levels of stress in casino management positions.
Furthermore, the casino atmosphere can expose workers to excessive cigarette and cigar smoke, as well as continuous loud noise from gaming machines and certain equipment used to count money.
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